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| Quinlan Road's online processing and fulfilment partners |
Maple Music Information and FAQ
MapleMusic processes and fulfils online orders for Quinlan Road.
MapleMusic is a website that offers a virtual home where Canadian musicians, and fans of Canadian music converge. We wanted to create a site where Canadian musicians hold centre stage for music lovers around the world. We add new bands every couple of weeks; some will be ones that you know very well, and others will be bands that you may not have heard of, but that you will want to get to know. Canadian music is something that we are proud of, and MapleMusic.com wants to be the web site that brings it to the online community. We are 100% Canadian owned and operated and offer 100% Canadian made merchandise.
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How are Maple Music’s e-commerce transactions secured?
Maple Music uses industry-standard Secure Socket Layer (SSL) encryption provided by Verisign. The most advanced Web security available, this ensures all your personal details are encrypted while in transmission. MapleMusic wanted to go with the industry leader to be sure our customer will have the safest possible online transactions on the internet.
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How will my merchandise be shipped to me?
Maple Music uses Canada Post Eparcel service. You will have several delivery options to choose from depending on how quickly you would like your package to arrive.
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I would like to know what the shipping charges will be before I decide to make a purchase. How can I find this out?
Maple Music’s shipping charges are based on the weight and dimensions of your parcel, these prices will be calculated and available to you before you make your actual purchase. The best way to see what your shipping options will be is to go through the Maple Music site as if you were going to make a purchase and you will be able to see what your options will be without having to give any credit card information.
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PLEASE NOTE: If your order is shipped outside of Canada, it may incur customs charges levied by your country of residence, depending on the size and value of your order. Any customs or duties charges and all related fees are your responsibility and are not included in the price you are charged for your order.
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MapleMusic's Shipping Return Policy
All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). If your order arrived damaged please return it right away so we can send you a replacement.
Please send all returns to:
MapleMusic
30 St Clair Ave. W, Suite 103
Toronto, Ontario
M4V 3A1, Canada
Shipping charges will only be refunded in the case that the error was at the fault of MapleMusic.com. All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail. In the case of a customer giving an insufficient or incorrect address and the package being returned, the customer will be charged to resend the package to the correct address.
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MapleMusic.com believes that your personal information deserves to be protected. You can browse the site without providing any personal information at all. However, if you want to make a purchase, receive our automated site updates or enter a contest, you will need to provide the necessary details.
What does MapleMusic.com use your personal information for?
• To process your orders.
• To automatically send you site updates if you so request.
• To notify you if you win a contest, and send you prizes.
We may also use personal account information and data collected through your personal identification to generate statistics and aggregate reports for internal use and for sharing with affiliates, subsidiaries, licensees, successors and advertisers. These statistics and aggregate reports will not contain any personally identifiable information. Your identity is kept anonymous.
How does MapleMusic.com protect your personal information?
When you register or place an order, it's done through a secure server. By using 128-bit encryption through Secure Socket Layers (SSL), the most advanced security available today, we ensure that your information will remain encrypted until it reaches the MapleMusic.com server.
Does MapleMusic.com use "cookies"?
Depending on how you have configured your browser, when you log in to MapleMusic.com, a small file - a "cookie" - is stored on your computer's hard drive. The cookie contains a unique identification number that identifies you without storing any personal information. This unique ID number is inaccessible to any web site except MapleMusic.com. It is used to track your shopping cart as you go through the site. Other cookies are used for site navigation and sales of digital products.
Does MapleMusic.com disclose personal customer information to third parties?
MapleMusic.com feels that your personal information should be just that - personal. MapleMusic.com does not sell, rent or make available visitors' non-aggregated specific personal information to anyone other than MapleMusic.com. If, and only if you indicate that MapleMusic.com can share your contact information with the artist(s) whose products you are purchasing would possibly provide them with your email address.
If we decide to do so in the future, MapleMusic.com would announce such a plan, and visitors could choose to participate or not. In the absence of information to the contrary, we would assume that you do not want your personal information shared. You would have to clearly indicate your wish to do so before any information was forwarded to a third party.
MapleMusic.com reserves the right to cooperate with local, provincial and national officials in any investigation requiring either personal information - including any personal information provided online through www.maplemusic.com - or reports about lawful or unlawful visitor activities on this site.
MapleMusic.com also reserves the right to change this Privacy Policy at any time. We also reserve the right at any time to disclose any information in an individual's account:
i. to satisfy any law, regulation or government request;
ii. if such disclosure is necessary or appropriate to site operation; or
iii. to protect the rights or property of MapleMusic.com and its users, sponsors, providers, licensors or merchants.
The term "MapleMusic.com" and "MapleMusic" used in this Privacy Policy, except where stated otherwise, shall be deemed to include MapleCore and its respective affiliates, subsidiaries, successors and assigns.
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